Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. 

Duties/Responsibilities:

Receive and respond to inbound phone calls for customer assistance Respond to outbound phone call requests Document all calls in ticketing and tracking systems  Respond to customer inquiries and provide data to customers within a required time frame Act as liaison between claims department and providers Research customer claims in the primary payor systems Ensure highest level of customer service on every call Maintain a comprehensive understanding of the covered plan benefits Perform other duties as assigned or necessary

Required Skills/Abilities

High school degree required At least 2 years experience in healthcare claims operations or related healthcare call center environment  Knowledge of Medicare/Medicare Advantage plans an advantage Excellent verbal and written communication skills. Attention to detail and problem-solving skills Basic understanding of MS Office applications, especially Word and Excel