See yourself at Twilio

Join the team as Twilio’s next Senior Billing Operations Analyst

About the job

This position is needed to support the order management and billing function. In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing.  

We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and energized by cross functional partnership.

 

Responsibilities

In this role, you’ll:

Support an International team of Order Management and Billing Specialists to ensure timely and accurate order processing and invoice generation  Respond to and provide resolutions for internal and external escalations and customer inquiries  Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts  Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy  Gather and format large raw data sets to assist with customer billing reporting and queries. Participate in month end close, including: Managing and tracking recurring billing and required approvals and tracking and application of customer credits. Reviewing and approving credits within a specific threshold Responsible for creating monthly bill runs Participate in new process implementations, operational improvements, system enhancements, and training new team members, contributing from a subject matter expertise perspective

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years experience in a Billing Operations role  Experience with ERP systems like Zuora and/or Salesforce is preferred Excellent communication skills for internal and external stakeholders  Proficiency in Excel  Excellent attention to detail and analytical skills Ability to work under pressure, meet tight deadlines and prioritize various deliverables Ability to prioritize and multitask throughout high volume order processing   Ability to identify, analyze, and resolve issues independently  Collaborative working style and experience working cross-functionally  Ability to participate in flexible timezone meetings periodically   Excellent written and verbal communication skills in English.

Desired:

Post secondary education in Finance, Accounting or Business Experience working in the SaaS/technology industry  Experience working with an international team  Knowledge of and experience with SOX controls 

Location

This role will be remote, and based in Mexico City.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5%> travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.