The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
Join the stars behind the show and become part of one of the world’s most iconic entertainment brands, driven by one powerful mission: to entertain the human race. As the Senior General Manager of Beverage, you will lead the development of new service opportunities to maximize revenue through consistent training and in-depth product knowledge. Your focus will be on ensuring quality and service standards are met at all times, while performing all duties in alignment with company policies, procedures, and departmental guidelines.

THE DAY-TO-DAY:

Oversee and lead assigned operational functions within the department consistent with the strategic plan and vision for the department, and the beverage division.

Oversee management, delivery, and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.

Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the company competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.

Responsible for cost controls and necessary reporting requirements, including forecast reports, adherence to budget and Profit & Loss statements, and assisting with other reports as necessary.

Maintain high level of motivation among all Employees by encouraging feedback and participation in decision-making processes; encourage all Employees to participate in development of promotional and marketing concepts.

Provide coaching and feedback to help team members develop and strengthen skills and abilities needed to accomplish work objectives.

Reviews ratings with social media outlets like Yelp and Trip Advisor, with Employees and management to learn how to develop a strategy to increase positive ratings.

Schedule meetings with Employees in order to ensure correct execution of policies and procedures.

Works with Security on the implementation of the security plan and training the staff to maintain a safe environment for patrons and employees. For example, plans for evacuation and dealing with unruly guests.

Direct Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

Maintain a working relationship with unions; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

Resolve escalated issues with customers and or vendors with the recommended customer service-related comps as appropriate.

Responsible for ensuring appropriate scheduling and staffing; must be able to direct and supervise employees and provide strategic direction for the entertainment provided in each venue.

Manage multiple tasks in very high paced and stressful environment; remain calm in a very stressful environment.

Perform other job-related duties as requested.

THE IDEAL CANDIDATE:

Bachelor's Degree

6+ Years of Prior Relevant Experience previous work experience as a General Manager in the hospitality industry; preferably in a high-volume entertainment venue restaurant and/or casino environment.

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19723

Are you ready to JOIN THE SHOW? Apply today!