Senior Auto Complex Claims Adjuster Join us as a Senior Claims Complex Claims Adjuster to take on key responsibilities within a world-class claims function. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. About the role What you need to know: + Evaluating coverage, liability, investigating and assessing Legal Motor Property Damages and Bodily Injuries Claims + Utilizing settlement techniques that achieve cost effectiveness and timely closure reviewing and analyzing documentation, policy terms and conditions + Communicate proactively and negotiate effectively with Claimants, Lawyers to achieve out of Court settlements minimizing Legal Spend. + Settle and pay Legal Claims according to Court's ruling + Providing a high standard of customer service and adherence to legal and regulatory requirements + Providing timely service throughout the life of the Claim by meeting all service level agreements, initiating timely contact to all appropriate parties and responding to incoming inquires according to company policy and procedures + Determining and timely setting appropriate reserves within authority level + Issuing indemnity payments within authority level + Utilizing diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of Claim + Identifying subrogation opportunities, in house handling when possible + Identifying fraud and following the appropriate procedure to combat fraud + Effective dealing with complaints. What we’re looking for: + Previous working experience in an Insurance Company (Motor Claims) is required + Strong understanding of the legal framework governing motor accident Claims adjustment in Greece would be considered as a plus + PC literate (word, excel, PowerPoint) + Strong communication and negotiation skills + Good time management skills + English language fluency would be considered as an asset + Customer-centric mindset + Advanced negotiation and decision-making skills + High attention to detail, ensuring accuracy and reliability + Ability to meet deadlines and produce consistent results + Team spirit and the ability to work effectively with individuals from diverse backgrounds. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG Europe S.A. (Greece branch)