At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

There is an opening for a Senior Associate Supply Chain Customer Service reporting to the Associate Director Supply Chain and Customer Services Eli Lilly Ireland Holdings Limited (IHL).This position is based in Eli Lilly, Kinsale.

This position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, and Eli Lilly APIEM External Manufacturing based in Europe and Asia.

Key Objectives/Deliverables:

Customer/Supplier Relationship

Build and maintain relationship with customers and suppliers, whether internal or externalLiaise with local Affiliates, Eli Lilly External Manufacturing Organisations, contract manufacturing sites, Eli Lilly Internal manufacturing sites and internal Supply Chain contactsManage correspondence with customers/suppliersEnsure efficient information flow on orders, orders confirmation, shipping details and invoicing

Order management and logistics

Receive orders and ensure timely order processing and fulfilmentCo-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirementsEnsure timely invoicing to customersEnsure working procedures for customers are in place and up-to-dateMaintain proper order files with defined relevant informationMaintain customer contractsHas ownership of LOPs and can have ownership of MRDs, and/or supply agreementsPerforms regular inventory reconciliationsManage shopping carts and service POs

Replenishment

Maintain the sales forecasting process and manage replenishment alerts in APOFollow-up on forecasts, demands and actions to be taken to maintain an accurate replenishment plan between end customer and plant sitesCommunicate and provide support under supply interruption (returns, recalls, allocation)

Internal Control & Reporting

Comply with Eli Lilly internal/external controls and policies, GMP/GDP regulations, OSSCE and HSE policies and proceduresPerform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers

Credit Management

Ensure that shipments are made under approved terms and credit limits

Other

Identifies and may be involved in process improvement projects which improve customer service levels, improve product flows, minimise supply chain costs and improve asset managementDevelop and maintain excellent cross-company, cross-functional and multi-geographical relationships with key internal and external stakeholdersAssistance on other projects as required

Qualifications:

A third level degree qualificationProcurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage

Basic Requirements:

Supply Chain, Customer Service, Logistics, Compliance or Operational experienceFluent in English language. Foreign languages may be an advantage.Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS ExcelAble to work within a team and also work independently

Additional Preferences:

Pharma contract manufacturing and/or toll manufacturing experienceBackground in GMP/GDP compliance environment will be an advantage.Experience in a multi-national environment will be an advantage.Excellent planning and project management skillsStrong analytical and problem solving skillsStrong interpersonal, relationship building and influencing skills; ability to manage pressure and conflicting demands.

Lilly Employees interested in these Roles

We will need to maintain core expertise in all areas, so releasability will be a factor.An assessment of performance in current role and alignment with required attributes and experience will be conducted. Roles available will be in the range of P1-P3.In order to know who is interested and plan accordingly – interest in the role needs to be expressed by close of business date. Please contact your team leader to express interest

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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