Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. 

  

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

  

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

The Service Operations team works on a global scale and are responsible for providing support to a wide variety of teams within the Workday ecosystem. We work collaboratively with different stakeholders to ensure continuous improvement to our systems and processes. We drive operations-oriented initiatives and projects, and strive to maintain Workday’s high customer satisfaction rate. We are looking for an analyst to join our team who will have a passion for quality, customer service, and enjoy working in a complex, fast paced environment.

About the Role

The role is focused on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all whilst running various projects and initiatives. Our distributed team works closely with partners, customers and internal teams globally to ensure we're providing an outstanding experience.You will be responsible for ensuring that invoices and payments are accurate to ensure reducing or eliminating downstream rework.

Responsibilities include:

Accounts Payable Audits

Review services partner hourly rates in our Professional Services Automation system (PSA)

Review the contractual agreement governing those rates in Salesforce

Compare the hourly rates against the agreement and identify any discrepancies Collaborate with the Resource Management team on the root case and correction of the rates.

Work with the PSA Operations team to accurate time blocks already submitted and stamped with incorrect rates.

Notify the Accounts Payable team if incorrect rates resulted in vendor invoices and payments being processed without prior detection.

Generate purchase orders for fixed fee agreements.

Recommend and implement improvements.

About You

Basic Qualifications

Undergraduate degree or equivalent experience.

Passion for internal and external customer service and excellence driving high quality in the finished product; attention to detail is critical to success.

1 - 2 years' experience in analyzing data, reports and dashboards and a willingness to “dive into” systems and formulate new insights on how to better support our internal and external customers.

1 - 2 Years' experience in spreadsheet programs (ex. Excel, Google Sheets, Smartsheet, Salesforce.com).

Ability to work independently and to work effectively with multi-disciplined teams using a combination of business and technical skills.

Other Qualifications

Must work well within and across teams

Detail oriented, analytical approach

Ability to work independently, with general direction and mentorship

Good interpersonal and communication skills

Self-motivated with good interpersonal and time-management skills

Ability to interpret, analyze, and resolve operational issues including addressing questions, and updating systems

Ability to support operations related initiatives identified by the Professional Services management team

Be a point of contact for internal teams, partners and customers

Accomplished in process improvement, defining technical requirements, project administration, and operations.

Excellent organization, time management, presentation, process documentation, problem solving, and communication skills.

Proficient in Google Suite or Microsoft Office products.

If you’re looking to build your career at Workday and make connections across the services ecosystem, this isn’t an opportunity to miss!

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!