**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The Senior Associate Resource Scheduler is a developing subject matter expert, responsible for assisting with the efficient allocation and management of the human resources required to deliver IT services to clients. This role is responsible for coordinating activities and resources in support of IT services, client expectations and projects that impact one or more departments, systems/workflows with some complexity, or multiple projects simultaneously with some risk or complexity. **What you'll be doing** **Key Responsibilities:** + Supports the delivery teams by ensuring that there are adequate and competent resources available to deliver on all clients’ expectations and contracts. + Identifies and assigns resources to multiple projects using internal and external resources. + Contributes to achieving utilization team targets by assisting with the maintenance of resource schedules. + Helps with ensuring demand fulfilment and efficiency gains through effective interaction with internal stakeholders. + Helps with the management of resourcing conflicts and escalations in accordance with project and business priorities. + Maintains utilization, and realization information, ensuring accuracy and timeous communication to the relevant project for consideration in project plans. + Works closely with project teams to resolve resource-related issues that may impact SLAs. + Coordinates with client teams to align resource allocation with their needs and expectations. + Performs any other related task. **Knowledge and Attributes:** + Ability to work with diverse personalities and demonstrates a high level of teamwork. + Proactive in approach and meticulous attention to detail. + Resourceful and ability to demonstrate business understanding. + Well-developed interpersonal skills coupled with good verbal and written communication. + Service-oriented aptitude and problem-solving skills. + Developing project allocation skills to anticipate change and future needs, including the risks in their area of responsibility. + Developing understanding of service level agreements and project management principles and methodologies. + Developing proficiency in resource management software and project management tools. + Ability to adapt to changing priorities and work effectively under pressure. + Able to work independently **Academic Qualifications and Certifications:** + Bachelor's degree or equivalent in Business Administration, Operations Management or a related field. + Project management certification is desirable. **Required Experience:** + Moderate level of demonstrated resource scheduling and/or project management experience gained within a technology services environment is preferable. + Moderate level of demonstrated experience gained within a related business practice. + Moderate level of demonstrated experience engaging with stakeholders. **Workplace type** **:** Hybrid Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.