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Inviting applications for the role of a Senior Associate, Remote WindTech Engineer
The ideal candidate will have an excellent balance of people, organizational, and technical skills, the role requires understanding of engineering drawings, service parts, spare parts, vibration analysis including prior knowledge of resolving electrical, mechanical, and hydraulic malfunctions. Previous experience in Inspecting, diagnosing, adjust, or repair of offshore wind turbines will be added advantage. The applicant should be willing to remotely work on heavy industrial machines across the globe which are generating millions of records and run 24X7.
Responsibilities
Case Management
Monitor the 1st tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor need assistance / information
Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
Triage the case to concerned technical team if case requires additional inputs from other support team
Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.
Type of cases to be managed
Updating data related to field contacts of wind farms in e-SCADA platform
Correcting life census of wind turbines by connecting remote desktop of particular windfarm
Creating and distributing special instructions developed by product engineering team to the field team and customers
Creating and distributing daily and weekly wind farm health report by analyzing the data available on ServiceNow
End of warranty replacement / repair claims management by identifying the issues raised by customer and assigning the case to the correct technical group for resolution
Technical Support
Monitor the 2nd tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
Understand the need (s) of the case creator from a technical standpoint where the requestor need technical product related assistance / information
Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
Triage the case to concerned technical team if case requires additional inputs from other support team
Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.
Type of cases to be managed
Perform oil analysis by reviewing the oil sample reports with the plm document
Gearbox torque arm pin displacement analysis by reviewing the data sheets received from the wind farms
End Of Warranty analysis of
Correcting life census of wind turbines by connecting remote desktop of particular windfarm
Reviewing the elastomer damper images to analyze the wear and tear on the component
Listening the audio clip to analyze the damage on main rotor bearings
Reviewing the cable images to identify damage category and estimating the remaining life cycle of the cables
Reviewing the blade images to identify damage category and estimating the remaining life cycle of the cables
Review the engineering drawing of the components to identify the part number and its quantity and specifications
Study the lab report of oil to find out the contamination of iron available in main bearing oil lubricant
Remote Monitoring of Vibration in Wind Turbine
Monitor the 3rd tier product support queue in web based portal where events and anomalies from the wind turbines are triggered
Write the technical recommendation to field engineers to perform inspection troubleshooting to find root cause for events and anomalies to eliminate any downtime for the wind turbines
Type of events and anomalies to be managed
Data analysis to identify faults, determine severity, and write detailed reports on your findings
Diagnose anomalies related to sensor location on the wind turbines generating faulty data
Analyze and diagnose events related to sensor circuit values on the wind turbines generating faulty data
Analyze and diagnose events related to RPM and power generation on rated wind turbine data
Resolve data quality issues of the wind farm to show correct number of wind turbines communicating to the wind server
Vibration analysis on wind turbine components (main rotor bearing, gearbox and generator) by looking at trends, time wave form, spectrum and modes
Configuration checks on newly added wind farms to ensure data processing to back-office tools
Validate wind turbine performance after onsite troubleshooting by field engineer by looking at trends, time wave form, spectrum and modes and close the service event
Qualifications
Minimum qualifications
B.E / B.Tech – Mechanical Engineering
Technical Skills
Proven experience, including certification of ISO Category I or equivalent, with machinery vibration analysis.
Experience working with other predictive maintenance technologies and practices.
Key competencies
Strong communication skills; skilled at cross-functional and cross-organizational communication
Attention to detail and good articulation skills.
Ability to traverse both vertically and horizontally in a large organization
Why join Genpact?
• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.