At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Background: At Lilly, we unite caring with discovery to make life better for people around the world. We are committed to delivering unparalleled customer experiences and accelerating digital transformation through our Omnichannel Customer Experience (OCE) strategy.

Position Overview: Senior Associate Omnichannel Customer Experience will develop and implement omnichannel strategies, integrating personal and virtual touchpoints to enhance customer engagement. This role supports therapeutic areas or brands assigned by the Associate Director - OCE ICEE and participates in key phases of Customer Planning.

Responsibilities:

• Design OCE campaigns in partnership with Marketing, Medical, and PRA following Lilly OCE framework.

• Maximize the re-use of existing materials and localize regional best practices.

• Develop compliance guidelines on virtual channels in collaboration with Legal & Regulatory and ensure their application.

• Drive tactical plans to accomplish KPO and business objectives and define campaign/tactic success.

• Partner with CEE IDS on local implementation of new OCE capabilities.

• Set the measurement and tracking plan to maximize the effectiveness of the OCE mix.

Qualifications:

• Experience: Minimum of 2 years in (digital) marketing roles in structured pharma companies or consultancy agencies.

• Skills: Strong interpersonal skills, leadership, ability to influence without authority, good communicator, ability to work efficiently in virtual cross-functional teams, and good IT skills.

• Education: Bachelor's Degree required; MBA or another related graduate-level degree preferred.

• Additional Requirements: Good knowledge of digital communication, project management, and ability to adapt to a fast-changing dynamic environment.

• Language: English upper intermediate (B2) or more.

• Travel: Up to 10% expected travel.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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