Job Purpose

Administer HR Administration/Shared Services processes, products and systems in line with business needs.

Key Tasks

Administer activities for assigned HR service as per set quality standards and timelines with guidance from othersUnderstand and follow set standards and timelines for service deliveryCheck and rectify errors during delivery as per process guidelines and precedenceMaintain service delivery records as per process guidelinesTasks may include analysis and reporting, for both internal and external reporting, user support, data maintenance and license management

Stakeholder Management

May influence others within the job area through explanation of facts, policies and practicesSupport and interact with senior colleagues of own and other teamsDevelop a network of contacts to build up relationships and strengthen the organizational, product and market knowledgeAddress task-related issues appropriately to maintain work relationships

Management Responsibility

Individual contributor without direct responsibility for leading othersProvide assistance and training to lower-level employeesDelegating and reviewing the work of lower-level employees

Skills

HR Policies, Business Requirements, Personnel Management, Recruiting, Payroll, HRIS, Employee Benefits, Employee Training, Employee Relations, Talent Management, Customer Relationship Management, DPDHL Business Knowledge, Business Processes, Stakeholder Management, Feedback.

Qualifications & Key Requirements

Education Level

Vocational/Specialized/Technical/Certification

HR certification preferred

Experience Level

Possess more than 2 years work related experience in similar field, preferably in an HR Shared Service Centre.