The Generative AI team in Consumer Home Lending is enabling the practical application of generative AI to transform how Chase serves customers and empowers employees. We operate across three pillars: Solutions (building production-ready AI applications), Governance (ensuring responsible AI deployment), and Enablement (spreading AI capabilities throughout the organization).

As a Senior Associate in Generative Artificial Intelligence Policy & Governance, you will contribute to the operations of the governance reviews required for Generative AI use cases. Your attention to detail, experience in program management and demonstrated interest in the AI space will enable you to manage this complex, firmwide process. Adept navigation through ambiguity, adaptation to change, and leveraging of advanced analytical reasoning and influencing skills are essential for driving mutually beneficial outcomes. Your exceptional communication abilities will foster productive relationships with stakeholders, cross-functional teams, and clients. 

Job responsibilities: 

Contribute to the HL Generative AI use case governance process end to end including updating dashboards, tracking use cases, coordinating cross functional meetings and drafting governance documentation. Collaborate with cross-functional teams, including the Generative AI engineering team, lines of business within CCB, Legal, Risk and Compliance partners, communications and others. Build and maintain strong relationships with internal stakeholders. Serve as connection to other firm wide Generative AI efforts.  Support operational excellence by identifying operational roadblocks and supporting key escalations & challenges. Contribute to reporting on performance and strategy to senior-level stakeholders. Identify clear ways to communicate policy changes to a variety of stakeholders.

Required qualifications, capabilities and skills: 

3+ years of industry experience working on program management & operations activities within a large-scale organization with a focus on large-scale transformation initiatives.  Proficiency with Microsoft PowerPoint, SharePoint, Monday.com and Kanban.  Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment. Collaborative approach with strong interpersonal skills. Ability to build relationships and effectively partner with colleagues across a diverse set of functions, locations and business. Excellent oral and written executive-level communication and presentation skills. Strategic thinking and problem-solving abilities, with proven ability to apply a range of analytical tools to develop solutions; working with ambiguity and laser focused on delivering results.

Preferred qualifications, capabilities, and skills:

Strategy or consulting experience, experience at a tech company A Master’s degree in Business Administration (MBA)  Strong understanding of AI/ML governance, policy, and familiarity with solutioning lifecycle