At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. **Job Description** **The Role:** The vision of Commercial Operations at Gilead is to drive operational excellence by delivering innovative capabilities that enable ANZ teams to achieve competitive advantage and unmatched customer experience. The primary role of the Business Operations & Customer Service Senior Associate is to support servicing external customers in our provision of medicines to ANZ/NZ wholesalers and our drugs donation program. This role also supports the Commercial Operations Senior director in managing team operations and key business deliverables eg. National Business Meeting, Gilead induction and key operational meetings. This role reports to the Senior Manager Trade Operations. **How you will ‘** **_Create Possible’_** **:** · Responsible for coordinating and managing customer order and invoice processes – order to cash · Provides customer service support to external wholesalers and distributors in support of the customer ordering process · Provides support for processes included in Supply chain management /Batch management / Recalls / Damaged stock / Quality · Processing of invoicing for KITE · Administration of programs that support our drugs donations · Process champion for new systems or process enhancements, including UAT · Work collaboratively with Global Trade operations and the ANZ Senior Manager of Trade Operations in the set up of new products in the supply chain · Participates in the organization and co-ordination of the annual National Business conference with internal stakeholders and external vendor. · Contract and vendor management · Other Commercial Operations administrative tasks **Knowledge, Experience and Skills** : · Typically requires a BA degree in Business, Accounting, Finance, Supply chain management · Minimum 3 years working experience in a similar role · Excellent verbal, written, and interpersonal skills required · Able to work collaboratively in a team structure are required · Able to spend majority of time working independently using well-defined and established procedures with little guidance · Must have the ability to multi-task in a deadline intensive environment · Critical thinking and analysis skills are required · Excellent customer service skills required · Invoice/contract processing skills required, experienced in using accounting software, SAP preferred · Solid presentation and data analysis skills using PowerPoint, Excel, etc. · Adaptable to new systems and technologies · Strong communication skills with an ability to efficiently and productively communicate both orally and in writing · Demonstrated ability to provide support to senior managers and to establish effective working relationships with a diverse range of stakeholders · Excellent task management skills-- planning, prioritization, objective setting, meeting management and plan execution is required · Has the ability to provide pro-active involvement in conference planning, budgeting and project management · Can demonstrate an interest in the commercial operation function **Gilead Leadership Commitments** You will be a role model of the Gilead Leadership Commitments, which are five principles that articulate clear expectations for behaviours and mindsets of all Gilead employees. The Leadership Commitments include **I Am Bold, I Care, I Listen, I Trust,** and **I Own** . **Commitment To Diversity and Inclusion** We want all our employees to embrace and leverage each other’s talents and diverse perspectives, foster a sense of belonging, achieve their full career potential, and contribute to the team’s success. This is demonstrated through our Bronze Status in the Australian Workplace Equality Index. As an equal opportunity employer, Gilead Sciences is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, colour, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. As a company committed to reconciliation, we welcome and encourage applications from people of Aboriginal and Torres Strait Islander descent. **For Current Gilead Employees and Contractors:** Please apply via the Internal Career Opportunities portal in Workday. Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.