Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. AI/ML (Artificial Intelligence/Machine Learning) is a strategic component to enabling secure and frictionless authentication for the millions of Chase customers who access services across channels. This role works at the intersection of data scientists, business, and technology and will focus on understanding user journey of authentication, identifying opportunities of customer interaction data, and developing strategy of AI/ML (Artificial Intelligence/Machine Learning) solution development and deployment. 

 

As a Senior Product Associate in Customer Identity & Authentication, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

 

 

As an AI/ML (Artificial Intelligence/Machine Learning) Product Associate, you will develop a strategy of AI/ML solution development and lead deployment of the AI/ML (Artificial Intelligence/Machine Learning) solution into production.

 

 

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.Considers and plans for upstream and downstream implications of new product features on the overall product experience.Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality activities across the product development life cycle.Writes the requirements, epics, and user stories to support product development. Collaborate with other product teams across Identity and Authentication to improve AI/ML models are incorporating the latest signals and data.

 

 

Required qualifications, capabilities, and skills 

3+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionDeveloping knowledge of data analytics and data literacyAbility to learn quickly, manage work together, and be a team player.Ability to engage with developers & stakeholder including - consumers, project management, upstream & peer groups 

 

Preferred qualifications, capabilities, and skills 

Experience in AI/ML (Artificial Intelligence/Machine Learning) model development and deployment Experience in Graph DB Knowledge of AWS (Amazon Web Services) / public-cloud and Databricks