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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are currently seeking an Associate Account Partner to join our growing Customer Success team. Ideal candidates should be high-energy, driven professionals who are knowledgeable of technology and have solid business-to-business sales and account management experience. Salesforce.com offers a fast-paced, innovative environment where you will be empowered to uncover customer needs and position compelling service offerings to help customers unlock value and achieve success. You will generate pipeline by finding opportunities within our customer base, work closely with license sales, articulate how our services can tackle customer challenges and enable them to get the most out of their investment in our technology. You need to be a self-starter, take initiative, consistently meet or exceeded quota and have experience closing deals less than $250K. Our goal is to build an organization of hard-working, bold Associate Account Partners, committed to our mission and passionate about winning, but able to balance this with a supportive, healthy environment and lifestyle. At Salesforce, integrity and reliability are as meaningful as talent and effort.

Responsibilities:

Identifying and crafting new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won

Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisor

Tenacious and professional attitude to drive pipeline primarily through remote channels (phone, email, etc)

Build compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer’s investment in the Salesforce Platform

Build a positive impression with our customers by providing them with a special experience

Collaborating with business development and core selling teams on account strategy

Apply industry expertise and business insight to understand a client's motivation, business drivers, strategic goals and objectives, and desired business outcomes

Meet or exceed quota

Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment

Minimum Qualifications:

3+ years of consultative sales experience including 2+ years of inside/field sales experience

Experience with sophisticated customer situations

Proven track record to develop and maintain Director, VP or C-level relationships where you are recognized as a trusted advisor

Solid understanding of business processes (e.g. Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.

Deep understanding of customer success principles, approaches and considerations

Ability to travel

Desired Skills:

Experience in Salesforce’s applications and value proposition

Software and/or IT consulting sales experience

Knowledge of Salesforce product and platform features, capabilities, and best use

Ability to prioritize, multi-task, and perform optimally under pressure

Highly collaborative and consultative work style, ability to thrive in a high velocity, highly multifaceted work environment

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.