At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE SUCCESSFUL CANDIDATE WILL  

Build sustainable relationships of trust through open and interactive communicationHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionInteract and partner with customers to address their concerns and resolve their issues from start to finishUnderstand how the assigned duties relate to others in the team and how the team integrates with other related teams

Exemplary demonstration of customer focus and customer empathy with every interaction

SKILLS & BEHAVIORSAbility to exhibit the IRM company values at all times  Act with IntegrityOwn Safety and SecurityBuild Customer ValueTake OwnershipPromote Inclusion and TeamworkBasic computer skills, including website navigation and working knowledge of Microsoft Office & Google suiteAbility to successfully manage client relationshipsFlexibility and Adaptability to a rapidly changing environmentStrong Customer Focus and Customer Empathy mindsetStrong organizational and time management skillsStrong critical thinking and problem solving ability - Recognizes and solves typical problems that can occur in one's own work area without supervisory approval. Evaluates and selects solutions from established optionsImpacts their own team through the quality of the services or information provided.  

DESIRED EXPERIENCE REQUIRED4-6 years in a Customer Care / Account Management roleDESIRED EXPERIENCE REQUIRED4-6 years in a Customer Care / Account Management roleProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practices

WHAT’S IN IT FOR YOU?

Be part of an ever evolving global organization focused on transformation and innovation  A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self  Global connectivity to learn from 26,000+ teammates across 52 countries  Be part of a winning team who embrace diversity, inclusion, and our differencesCompetitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement

Category: Customer Support