We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Duties and Responsibilities:  

Provide first-line support for Sage Intacct, BILL, Blackline, NetSuite, and other FaaS accounting business applications, resolving user issues in a timely manner.Provide first- line support for Allvue, Yardi and other Fund Service Plus applicationsDiagnose and troubleshoot technical problems relating to accounting software, working closely with end-users to identify and resolve issues.Escalate complex issues to second-line support or software vendors as necessary, ensuring timely resolution.Develop and maintain knowledge articles for support procedures, troubleshooting steps, and user guides using Service Now’s knowledge management systemConduct training sessions and create training materials to help end-users and service desk team members effectively utilize FaaS accounting applications.Monitor application performance and work proactively to identify and resolve potential issues before they impact end-users.Stay current with new features and updates for (FaaS) and (FSPlus) applications making recommendations for process improvements and optimizations.Monitor trends from reported client cases to isolate potential chronic issues to identify software corruption and/or opportunities to enhance end user training  Participate in ad-hoc projects as required, contributing to the continuous improvement of our support services.Maintain client security levels and confidentiality of information. 

Qualifications:  

Bachelor's degree in Information Technology, Accounting, or a related field.Experience working on a Service Desk and managing the full life cycle of support ticketsProven experience in a technical support role, preferably supporting accounting or financial applications.Strong understanding of accounting principles and processes.Prior Administrative experience with Blackline, NetSuite, Allvue or some other CRMCustomer-focused mindset with a commitment to providing exceptional customer service and professionalism.Excellent written and verbal communication skills.Strong analytical skills.Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:  

3+ years prior experience with other FaaS and FSPlus applications, including Oracle NetSuite, BlackLine, Tallie, QuickBooks Online, BILL Spend and Expense (formerly Divvy), Alteryx, Allvue, Yardi and DataBlend.  Certifications for any of the above applicationsExperience with advanced module configuration Blackline or any other CRM’sExperience with ServiceNow Customer Service Management.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.