About the Team

The Merchant Live Order Experience team focuses on ensuring that every customer has a perfect delivery experience. We do this by partnering 1:1 with top US restaurant brands and local heroes as well as working closely with dashers to understand where there is opportunity for improvement, and then work through the entire product lifecycle with our Product and Analytics partners to identify and build new solutions to improve quality before driving adoption of those products with Merchants. This in turn allows Merchants to grow their business and operate more profitably on the platform.

About the Role

We’re looking for a motivated Senior Associate to dive into strategy and execution to improve one of our core quality metrics. You’ll get to the lowest level of detail by visiting Merchants, talking to Dashers, and reviewing our internal data and ultimately use that information to develop hypotheses for new ways to improve operations. You’ll test these hypotheses in-market through hacky experiments, see what sticks, and scale top bets throughout the platform. This is a unique opportunity to be at the nexus of Logistics, Merchant Operations, Product, and Strategy. You will report into the Senior Manager on our Merchant Live Order Experience team in our Merchant Strategy and Operations organization.

You’re excited about this opportunity because you will… Use data-driven decision-making to run and scale experiments on everything from implementing pick-up racks at Merchants to developing new incentive models for Merchants and their staff Work with a cross-functional team including Merchant Account Managers, B2B Marketing, Analytics, Product and more to bring your projects to life Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data Engage and cultivate relationships with Merchants to understand their needs and identify strategic bets that can create step-change improvements for them We’re excited about you because… You want to affect change every day and can operate in a fast-paced, ambiguous environment You love thinking about problems from a first principles approach, and are excited to take action, dig into the details, and try new things in order to create future solutions You have experience working on analytical projects (proficiency in SQL is a plus) and are eager to get to the lowest level of detail to pull out valuable insights You have strong written and verbal communication skills  You thrive working in a cross-functional environment, and have had success leading projects across teams You have completed your Bachelor’s degree and have 4+ years of experience in consulting, strategy, operations, technology, or related experience

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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