Senior Associate, Facilities Services Position Profile

The Senior Associate, Facilities Services is responsible for supporting the daily operations of an assigned facility. This includes performing weekly building inspections, handling minor maintenance tasks, moving furniture and boxes, and setting up conference rooms for presentations. The ideal candidate will be customer service-driven and have a strong attention to detail.

Key Responsibilities Conference Room Setups

Set up tables, chairs, and audiovisual (A/V) equipment according to scheduled meetings and established guidelines.

Clear out items left from previous meetings (e.g., papers, bottles).

Follow conference room presentation standards and setup guides.

Report and troubleshoot A/V issues, including telephones and conference phones.

Deliver and retrieve equipment across campus; ensure functionality before use.

Train users on built-in A/V equipment and assist with operations during meetings.

Respond to real-time A/V setup changes via radio communication.

Confirm completion of room setup adjustments with Coordinator.

Operations and Service Requests

Fulfill service requests, including but not limited to:

Key deliveries

Internal box moves

Furniture relocation

Grid movements

Assembly of racks, fixtures, and forms

Track and prioritize service tasks and manage related inventory.

Coordinate deliveries and pickups while following building access protocols.

Conduct weekly building inspections using a defined checklist.

Keep all storage and supply closets organized.

Deploy and remove rain mats based on weather conditions.

Inter-Office Moves

Distribute moving boxes and labels per instructions.

Assist vendors with relocating computer equipment and boxes.

Collect and clear empty boxes post-move.

Perform other duties as assigned.

Qualifications Education, Experience & Certifications

High School Diploma or equivalent required

Valid Driver’s License required

Ability to walk, stand, kneel, and lift up to 50 lbs

Knowledge, Skills & Abilities

Excellent customer service skills

Flexible and strong team player

Clear understanding of written and verbal instructions

Ability to work independently across diverse customer groups

Strong organizational and time management skills

Proficient in basic PC and office tasks (e.g., reports, forms, tracking work orders)

Working Conditions & Physical Demands

Work is performed in office, warehouse, or outdoor environments

Adequate lighting, temperature, and ventilation

Requires physical effort, including walking, bending, standing, reaching, and lifting up to 50 lbs

May involve use of warehouse equipment such as forklifts

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.