As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the RoleThe Senior Associate role will report into our Consumer Experience Credits and Refunds Lead and contribute to the strategic planning and implementation of industry-leading credits and refunds experiences and policies for our customers. This person will develop strategies to optimize our core success metrics, and collaborate cross-functionally to implement those strategies in a timely and impactful manner.
This role is perfect for someone who wants to develop a strategic, analytical mindset as well as the operational rigor to bring ideas to life.
You’re excited about this opportunity because you will… Partner with teams within customer experience, and our product, engineering, analytics, and tools teams to improve our credits and refunds policies, strategies, and the resulting customer experience for our customers. Produce, dig into, and use data and insights independently to identify opportunities to optimize our credits and refunds policies and experiences. Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget and implementation plan, aligning partners, making policy changes, testing ideas, and achieving and measuring results. We’re excited about you because… You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and modeling in Excel. You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams. You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level. You’re organized. You thrive in creating structure out of nothing. You act with urgency and you’re relentless. You prefer an accomplishment today to an accomplishment tomorrow. You have 2-4 years of experience. You’ve succeeded in a competitive, or challenging environment such as management consulting, strategy, operations, or product. You leverage emerging technologies and tools in your day to day work. Experience with AI preferred.
We expect this position to be filled by 9/8/25
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