About the Team

As one of DoorDash's core operations teams, Customer Experience ensures that whenever issues occur in the last mile, someone is always available to provide support. Our team designs, manages, and operates DoorDash’s extensive global network of support centers, with the primary goal of consistently delivering outstanding customer experiences. We specifically focus on improving interactions for customers who have faced the most challenging issues, turning their negative experiences into opportunities for process, policy, and product improvements. 

About the Role

The Senior Associate role reports into our Consumer Experience Lead and will lead strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers and most loyal and active customers. This role offers frequent, direct exposure to the highest levels of DoorDash leadership through conducting postmortems on the company’s most challenging customer issues. The Senior Associate will regularly communicate core success metrics to senior executives, develop strategies to optimize these metrics, and coordinate cross-functional teams to execute effectively. This position is ideal for someone who wants to cultivate a strategic mindset while gaining operational rigor and visibility at the top tiers of company leadership.

You’re excited about this opportunity because you will… Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our customers Generate and analyze data and insights to identify opportunities for improving speed, quality, effectiveness, and customer experience. Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results Partner with support and company-level leadership to guide priority projects We’re excited about you because…  You have 3+ years of experience. You’ve succeeded in a competitive, or challenging environment. You’re analytical.  You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel. You solve problems from first principles.  You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You thrive with a diverse set of responsibilities.  You love working across a breadth of disciplines and teams.   You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.   You act with urgency.  Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.

We expect this position to be filled by 9/26/2025.

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