This role is a part of our advertiser team, responsible for managing a diverse portfolio of advertisers in a fast-paced, one-touchpoint model. Given the rotational nature of account assignments, this role requires agility, strong problem-solving skills, and the ability to deliver quick and effective support. The primary objective is to assist clients in achieving their short-term goals, optimize their affiliate programs, and ensure smooth daily operations. This role focuses on providing standardized solutions while identifying high-potential accounts for further strategic investment. Key Responsibilities + Client Support & Troubleshooting: Act as a first line of support, addressing client inquiries, resolving issues, and troubleshooting challenges related to their affiliate programs. + Optimization & Best Practices: Analyze client performance, provide data driven insights and recommendations, including implement standard optimization strategies to enhance program effectiveness. + Product Expertise: Develop in-depth knowledge of our standard product offerings and proactively upsell opportunities, recommending suitable products that align with client goals + Operational Monitoring: Conduct daily checks to ensure seamless execution of affiliate programs, flagging any operational risks or inefficiencies + Strategic Account Identification: Maintain a structured approach to identify high-opportunity accounts Qualifications: + At least 2 years experience in client success, account management, or digital marketing, preferably in an affiliate marketing environment. + Client centric mindset with a passion for delivering value. Excellent communication skills (both verbal and written in English, Chinese is a plus). + Ability to manage multiple clients efficiently, prioritizing tasks to ensure smooth day-to-day operations. + Strong analytical and problem-solving skills, with the ability to diagnose issues and recommend solutions quickly. + Passion for teamwork and learning with the ability to adapt in a dynamic, fast-growing environment. + Experience leading a team will also be considered an advantage We want you if… + You are a self-starter and possess a really strong work ethic, intelligence, sense of urgency, positive attitude and tenacity + Highly structured, results- driven and comfortable with making prioritization decisions.