Overview Are you a Senior Applications/System Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Responsibilities Candidates for this position should have operational experience working in a Command Center activity, actively communicating with teammates and mission partners to identify, analyze, correlate and assist to resolve performance issues that negatively impact IT enterprise systems, applications, infrastructure and services. In support of this function, candidates should have in-depth knowledge of and expertise in using enterprise monitoring tools [in use by the Department of Veterans Affairs]--these include ServiceNow, SolarWinds, Dynatrace, ScienceLogic, Splunk ITSI and others. Leverage monitoring tools such as SolarWinds, Dynatrace, Splunk, and ScienceLogic to pinpoint the root cause of service disruptions, ensuring minimal impact on business operations. Analyze system logs, performance metrics, and other relevant data sources to uncover patterns and trends that may contribute to service disruptions. Create detailed alert analysis, documenting priority analysis, impact analysis, trend analysis, and recommendations to restore service quickly. Partner with service owners, system administrators, and other teams to facilitate effective communication and cooperation in resolving issues. Participate in all Major Incident Management calls and provide expert analysis to isolate issues and bring the appropriate support team to the call to repair Major Incidents expeditiously. Escalate as per documented criticality matrix definitions and processes. Qualifications Must have exceptional written and verbal communications skills. Must have extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment. Must have familiarity with at least two of the following monitoring tools: SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic. Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently. Experience participating in Major Incidents. Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management. Education: Bachelor’s degree in computer science, engineering math or related discipline and 5+ years’ work experience. Eight (8) years of additional relevant experience may be substituted for education (13 years total). Clearance: The ability to pass a Tier 4/HIGH Background Investigation. Location: Department of Veteran's Affairs (100% On-site) Thursday - Monday (2:30 PM - 11:00 PM CST Time) Austin Information Technology Center (AITC) 1615 Woodward Street, Austin, TX 78741