Overview Are you a Senior Applications/System Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Responsibilities + Candidates for this position should have operational experience working in a Command Center activity, actively communicating with teammates and mission partners to identify, analyze, correlate and assist to resolve performance issues that negatively impact IT enterprise systems, applications, infrastructure and services. + In support of this function, candidates should have in-depth knowledge of and expertise in using enterprise monitoring tools [in use by the Department of Veterans Affairs]--these include ServiceNow, SolarWinds, Dynatrace, ScienceLogic, Splunk ITSI and others. + Leverage monitoring tools such as SolarWinds, Dynatrace, Splunk, and ScienceLogic to pinpoint the root cause of service disruptions, ensuring minimal impact on business operations. + Analyze system logs, performance metrics, and other relevant data sources to uncover patterns and trends that may contribute to service disruptions. + Create detailed alert analysis, documenting priority analysis, impact analysis, trend analysis, and recommendations to restore service quickly. + Partner with service owners, system administrators, and other teams to facilitate effective communication and cooperation in resolving issues. + Participate in all Major Incident Management calls and provide expert analysis to isolate issues and bring the appropriate support team to the call to repair Major Incidents expeditiously. + Escalate as per documented criticality matrix definitions and processes. Qualifications + Must have exceptional written and verbal communications skills. + Must have extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment. + Must have familiarity with at least two of the following monitoring tools: SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic. + Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently. + Experience participating in Major Incidents. + Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management. Education: + Bachelor’s degree in computer science, engineering math or related discipline and 5+ years’ work experience. + Eight (8) years of additional relevant experience may be substituted for education (13 years total). Clearance: + The ability to pass a Tier 4/HIGH Background Investigation. Location: + Department of Veteran's Affairs (100% On-site) + Thursday - Monday (2:30 PM - 11:00 PM CST Time) + Austin Information Technology Center (AITC) 1615 Woodward Street, Austin, TX 78741