Applicants must be based in the US or Canada - Central and East Coast Time Zones preferred

To support all aspects of MATRIXX Software Applications with Tier 1 Telco customers globally and work collaboratively with MATRIXX’s engineering and professional services teams with the goal of becoming a MATRIXX software certified product expert.  To take ownership of complex customer and partner reported issues, and to assist with project delivery in the deployment and operational handover phases.

 

Key responsibilities

         Collaborate with internal and external stakeholders throughout the customer and partner lifecycle.         Provide remote support under stringent SLA to MATRIXX customers and partners in all aspects of the MATRIXX platform.         Assist in deployment and operational support activities.         Participate in out of hours on-call rotation.         Support customer relationship with the goal of establishing and maintaining a professional ‘trusted advisor’ position.         Identify, communicate and drive improvement initiatives for the processes and tools.         Monitor mobile technology and industry developments to ensure your knowledge remains current.         Provide coaching and mentoring to more junior colleagues.