Senior Applications Engineer, Customer Service Industry Applications Job Category: Application Development Location: India - Telangana - Hyderabad **Meet Our Team:** Pega Customer Service Industry Applications teams are driven by enthusiasm, energy, and a commitment to excellence. We're dedicated to crafting world-class products with a sense of urgency and collaborative spirit for the world’s largest and most complex organizations. Our team works on delivering some of the most interesting and complex products that help automate customer workflows with ease. In our challenging yet enjoyable work environment, you'll be part of Pega Care Management team where you'll contribute to end-to-end product development, from grooming goals, epics, to building features and enhancing our products. **Picture Yourself at Pega:** At Pegasystems, we are revolutionizing the software development landscape globally. As a Senior Application Engineer in this role, you'll collaborate with highly ambitious technical, functional stakeholders to design and implement product features and demos for Pega Care Management product in healthcare industry. + In this role, you’ll help us design, develop, implement and test the application features and services that power Pega Care Management offering, which leverages awesome capabilities of underlying Pega Platform, Pega Customer Service and other built on applications + This is your chance to get your hands on working on leading Pega technology, leverage AI to develop great products. + Understand how Pega platform allows applications to be built for change. Deep dive into the numerous capabilities of Pega platform. Follow best practices to build clean and maintainable code. + Harnessing both industry expertise and Pega’s cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers Seize this opportunity to join a highly engaged, creative, and dynamic CS Industry Applications org, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems. **What You'll Do at Pega:** + Participate in design and development of features in Pega Care Management product for Healthcare Industry + Leverage best in class Pega technology to drive the design, implementation, quality of features using scaled agile methodology + Actively collaborate with Product management, other product teams to come up with high performant, backward compatible and optimal solutions for the features to be developed + Actively participate in the Scrum processes used to develop solutions - providing continuous feedback and enhancing our development, demo and delivery processes + Mentor junior team members, perform code and design reviews, guide them on best practices, identify opportunities to optimize mundane tasks, processes + Take pride in building industry-best demos showcasing awesome capabilities of various Pega products in a way that highly resonates with our end customers + Adopt best design / coding practices supporting backward compatibility, seamless cloud upgrades generating optimal performance. + Carry out PoCs / spikes for use cases dealing with complex scenarios + Actively contribute to Innovation by solving tough problems, automating mundane tasks and optimize efforts **Who You Are:** + You are a skilled software engineer, who can explore, learn, understand and leverage any new technology quickly and thoroughly. + You enjoy solving problems, you can quickly assess them, find root cause and provide innovative solutions to fix them. + You take quality seriously and write automated tests for all code you write. + You enjoy exploring latest developments and best practices in software industry and apply them at work. + You are an excellent team player who puts team first, can collaborate within and outside your team. + You are a self-driven, highly motivated individual who loves to mentor, guide junior team members and grow yourself in the process + You take constructive feedback with open mind and work to continuously improve yourself. + You are a self-starter and a self-learner. You are pro-active to take work and to explore new areas. + You are someone who can present your work, your ideas with passion tailoring the content to the target audience. **What You've Accomplished:** + B.Tech/M.Tech Computer Science or Information Technology graduates with 5 - 7 years of software development experience in building and implementing complex, enterprise-level business applications + Strong technical foundation, with understanding of Object Oriented Programming and Design, Data modelling + Strong experience working on Java, HTML-CSS, Javascript, REST services + Knowledge on REACT JS or equivalent will be an added advantage + Excellent problem-solving and analytical skills + Passionate about exploring and applying Pega and emerging technologies to help solve business problems. + Good to have exposure on Low-Code development + Developed and tested functional, robust, resilient and scalable software built using Java/Java based frameworks + Worked with internal/external customers, product owners to understand problems and design, develop solutions **Pega Offers You:** Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company \#LI-DB1 Job ID: 22300 **AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. **Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity