**Job Summary:** Capgemini is looking for a highly skilled and experienced Adobe specialist to lead the implementation, configuration and optimization of Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). This role includes designing and orchestrating personalized, data-driven customer journeys and integrating with external systems via APIs to deliver offers across digital and OneView channels. **K** **ey Responsibilities:** - Design and manage Real-Time Customer Profiles (RTCP) and identity stitching. - Develop and maintain XDM schemas and Experience Events. - Integrate AEP with external data sources and APIs. - Enable audience segmentation and activation across channels. - Design and orchestrate omnichannel customer journeys using triggers, conditions, and actions. - Implement real-time, event-driven, and scheduled journeys. - Apply personalization and decisioning logic to enhance engagement. - Develop and optimize campaign strategies (batch, triggered, lights-on). - Configure and manage offer decisioning and delivery via JSON-based APIs. - Integrate with CITSLE APIs to send offers to digital and OneView channels. - Design and validate JSON payloads for offer delivery. - Ensure secure, scalable, and reliable API communication. - Monitor and troubleshoot API transactions and offer delivery workflows. - Work closely with marketing, data, and engineering teams to align journey design with business goals. - Provide subject matter expertise and hands-on support for AJO and AEP. - Stay current with Adobe product updates and best practices. **Required Skills & Experience:** - 7 years of experience with Adobe Experience Platform and Adobe Journey Optimizer. - Strong understanding of customer journey orchestration and real-time data triggers. - Experience with JSON-based API integrations, especially for offer delivery. - Familiarity with CITSLE or similar enterprise integration platforms. - Ability to translate business requirements into scalable technical solutions. - Strong problem-solving skills and attention to detail. **Preferred Qualifications:** - Adobe Certified Expert · Journey Optimizer or AEP. - Experience with Adobe Target, Adobe Campaign, or other Adobe Experience Cloud tools. - Experience with A/B testing and experimentation strategies. - Background in digital marketing, CRM, or customer experience design. **Nice to Have:** - Experience with Adobe Campaign Classic 8.0, including: - - Designing and executing multi-channel marketing campaigns. - - Working with workflows, delivery templates, and audience segmentation. - - Scripting with JavaScript and SQL within Adobe Campaign. - - Integrating Adobe Campaign with AEP and AJO for unified customer journeys. - - Understanding of Message Center and transactional messaging setup. - Familiarity with Adobe Campaign APIs and data schema customization. - Knowledge of data privacy and compliance (e.g., GDPR, CASL) in campaign execution. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Programmer/Analyst_ **Organization:** _NA APPS CAN INDUSTRIES_ **Title:** _Senior Applications Consultant - Adobe AEP/AJO Specialist_ **Location:** _CAN-ON-Mississauga_ **Requisition ID:** _080617_