**Description** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? POSITION SUMMARY: The Senior Applications Analyst works extensively with project teams and the user departments in the transformation and improvement of processes and workflows for use with Epic and other applications. Understands processes and operational environments, advocating for effective use of e-Health technology to improve patient care and the application used by operational users through high quality, cost effective solutions. Acts as a liaison between the operational departments and Information Services. Leads in the development of re-engineered best practice workflow processes and identifies system integration and optimization that provides the greatest technological benefit to the department. Epic Certification is required. ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: Coordinates efforts within the department and with Epic project teams in transformation and improvement of clinical processes and workflows through implementation, optimization and ongoing operations of Epic software. Analyzes and assesses workflows and processes and provides recommendations for reengineered design methods. • Leads organizational change processes in department; recommends solutions and implementation strategies and coordinates teams and meetings in order to optimize Epic applications. Develops business plans for automating and optimizing processes that transform and improve clinical processes and patient safety initiatives on ongoing basis. • Coordinates execution of the project plan for the implementation of hardware, software, networks, physical site, training, and test environments for the initial and subsequent implementation of Epic modules supported by the positon. Provides support to the analysts with Epic build for the modules supported by the position. Assists the manager in providing analyst resource estimates needed to deliver the requirements of the project. • Provides project management coordination for the Epic modules supported. Utilizes thorough understanding of system development and project management methodologies adhering to department standards to include assessment, planning, workflow analysis, design, build, testing, and implementation of application. • Provides advanced problem solving, troubleshooting, and code debugging of complex issues at the technical and application levels. Identifies root-cause and recommends changes. • Provides thorough and advanced understanding of Epic technology. Maintains technical competence for assigned systems while understanding the integration and interaction of all supported systems. Performs installation of new products and upgrades to existing product. Interacts with users to ensure system is operating and performing according to specifications. Collaborates with other Applications Analysts, IT, the vendor, department staff, and other team members to provide technical and clinical support. • Defines and documents user requirements and system scope. Develops, monitors and coordinates accurate and thorough system testing. Manages enhancement and maintenance support for existing systems. • Adheres to LG Health technology, coding, and naming convention standards, as well as change control process and procedures. • Ensures compliance with organization system auditing and monitoring role-based access and emergency downtime procedures. • • Responsible for the execution of assigned project deliverables/tasks. • Maintains EPIC certification on an annual basis. Maintains competency with application enhancements as they relate to the business process, current technology, software and hardware. • • Acts as a liaison with operations to provide end user support. SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: Analyzes data conversion needs and ensures that data coming across interfaces into Epic applications meets business requirements. • • Participates in the budget process for assigned applications. • Participates in the on-call responsibilities for this position as required. • Other duties as assigned. JOB REQUIREMENTS MINIMUM REQUIRED QUALIFICATIONS: • High school diploma or general equivalent (GED). Bachelor’s degree in Computer Science, Business Administration or Engineering; or a Science degree with an orientation toward automation and process improvement; or approved equivalent combination of education and experience. • Dependent on the Epic module, the position will be supporting one of the following, and may be required: ○ Current licensure as a Registered Professional Nurse, issued by the PA State Board of Nursing. ○ Certification in Radiological Technology, issued by the American Registry of Radiology Technologists. ○ Certification in another clinical or ancillary field. • Additional Epic Certification may be required to support the application, which will be offered and provided by LGH and must be obtained 6 months from the date required by leadership and within three (3) exam attempts. • Four (4) years of current, post-certification Epic experience • Two (2) years operations experience in area support by the Epic module or operational area requiring licensure/certification. • Demonstrated project management and team leadership ability. Diverse level of practical operations experience; aptitude for information services technology in practice environment and demonstrated understanding of practice flow and process. • Effective interpersonal written and verbal communication skills. • Ability to lead multi-disciplinary teams. • Ability to assess practice workflows and process for purpose of recommending and designing methods for improvement. PREFERRED QUALIFICATIONS: • Five (5) years of supporting or maintaining a system application • Five (5) years of providing direct user support • Five (5) years of application testing We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 275197