Responsibilities  Provide end-to-end support for business and technical application systems to both local and expatriate staff. Perform business analysis and application system solution design for business process digitalization. Conduct application configuration, implementation, development and operations based on Business Process Management and other application platforms. Act as a key liaison between end-users and IT, ensuring application-related issues and requests are addressed in a timely and effective manner. Implement and maintain IT application processes and procedures aligned with organizational standards. Establish and maintain data governance policies, processes, and standards to ensure data quality, consistency, and security across applications. Support the IT department in market surveys, solution evaluations, testing, and proof of concept (POC) activities for new or upgraded IT applications. Organize and conduct workshops, user training, and knowledge transfer sessions for new application rollouts or major updates. Participate in the entire IT application lifecycle including, but not limited to: Application onboarding/offboarding License custody and compliance tracking Capacity planning and performance monitoring Configuration management and documentation Work closely with cross-functional teams to understand business requirements and translate them into technical solutions. Perform application components and data management administrative operations on the application servers of Windows and Linux OS. Monitor application systems for performance, reliability, and security vulnerabilities. Collaborate with vendors and external solution providers during integration, troubleshooting, or support processes. Document processes, change logs, and standard operating procedures (SOPs) related to application operations. Participate in risk assessments, audits, and internal controls related to IT applications and data. Contribute to maintaining and evolution of IT application architecture. Contribute to continuous improvement initiatives, identifying and implementing enhancements for system usability and efficiency. Qualifications 
Bachelor degree in Computer Science, Information Technology, Software Engineering or related

Knowledge  Strong knowledge of enterprise business and technical applications (ERP, CRM, Asset Management, etc.). Familiarity with IT service management (ITSM), especially regarding incident, change, and configuration management. Solid experience and skill in Linux system administration, good understanding in OS principles, file system, virtualization, container technology and common database technology. Solid mastery of at least one programming language in Java, C++, Python. Skills and experiences in low-code programming platform is a strong plus. Experience in developing or implementing data governance frameworks is a plus. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication and interpersonal skills, with the ability to train and support diverse user groups. Ability to manage multiple tasks and priorities in a dynamic environment.