Join our Securities Services technology group to solve business problems through innovation and engineering practices. Embrace a culture of experimentation and continuous improvement, working in a collaborative environment that encourages diversity of thought and creative solutions.
Job Summary:
As an Application Support Engineer at JPMorgan Chase within the Securities Services technology group, you will play a crucial role in a business-oriented technology support/Site Reliability Engineering position. Your responsibilities will include providing application support for a variety of products within Securities Services, both within sites across the Asia Pacific and globally. This role offers a genuine opportunity for career advancement within a business area experiencing growth. You will serve as the primary technology interface for business and operations teams in Manila and across the Asia Pacific region, offering business-oriented technology support and managing production technology incidents until they are resolved.
Job Responsibilities:
Provide business facing technology application support to business and operations groups across the Asia Pacific region.Manage production technology incidents up to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partnersPerform database troubleshooting of data and report issues.Drive automation initiatives to reduce manual tasksImprove support documentations and proceduresPerform review and implementation of technology Application & Infrastructure release, Disaster Recovery exercises and Patch management.Work within a follow-the-sun support model with global counterparts Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standardsPerform root cause analysis post incident analysis, identifying, tracking and implementing preventative measuresAct as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
Required qualifications, capabilities and skills:
Bachelor's degree in Engineering, Computer Science, or Information Technology.Minimum of 10 years of experience within application support, production management, Site Reliability Engineering.Experience in Unix/Linux, Windows Operating system and scripting languages such as Perl, Shell, and Python.Strong database background with SQL ,Oracle, MS-SQL, PostgreSQL, Casandra..Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log & message bus monitoringA proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outagesExperience with Control-M, Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos as monitoring tools, and Kubernetes for container orchestration.