Senior Application Quality Engineer, Customer Service Digital Job Category: Application Development Location: India - Telangana - Hyderabad **Meet Our Team:** At Customer Service, our dynamic team is driven by enthusiasm, energy, and a commitment to excellence. We're dedicated to crafting world-class products with a sense of urgency and collaborative spirit. In our challenging yet enjoyable work environment, you'll be part of team that encourages healthy competition which is responsible for the overall quality of the product and patch releases. As a team member, you'll contribute to end-to-end product quality, from understanding the product functionality and testing it manually as well as generating automation scripts using different tools as applicable while owning the quality of the product, you will also get an opportunity to work on various kinds of Non-Functional Testing. **Picture Yourself at Pega:** At Pegasystems, we are revolutionizing the software development landscape globally. As a Senior Quality Application Engineer, in this role you'll collaborate with a self-organized team to devise and execute solutions within Customer Service industry. Harnessing both industry expertise and Pega’s cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems. **What You'll Do at Pega:** + Participate in testing the quality of features in Customer Service Application + Assist in the identification of enhancements to Testing frameworks. + Actively participate in the Scrum processes - providing continuous feedback and implement changes to our quality processes. + Actively contribute towards innovations (finding solutions to the challenges in testing applications), encourage other team members in finding these solutions through mentorship. + Take ownership of the components/tasks and make sure they are delivered with great quality. **Who You Are:** You are an experienced quality assurance professional with a strong commitment to customer success without compromising integrity. You are a problem-solver who thrives in a collaborative team environment who wants to focus on quality of the next-generation solutions. You are skilled in both manual testing and automation technologies, frameworks. **What You've Accomplished:** + 4 to 6 years of experience in design, development, and maintenance of automation scripts along with manual test case design and implementation. + Experience in JS/Typescript + Experience in Serverless architecture, AWS, Opensearch + Experience in Playwright for automation + Experience in API Testing + Experience in Quality Assurance Methodologies, REST Services, Selenium, API testing, Java - OOPS concepts, GIT/SVN, Jenkins, Cucumber framework. + Good to have Non-Functional Testing, Shell scripting experience and exposure to Linux environment + Working experience in an Agile/Scrum team environment. + Quality first mindset, strong interest, and desire to learn Low code Platform through Pega. + Results oriented – focused on delivering results not just activities. + Ability to analyze, identify and solve problems. **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + An innovative, inclusive, agile, flexible, and fun work environment + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company + \#LI-SK1 Job ID: 22135 **AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. **Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity