Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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Senior Application Engineer

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About the Role:

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We are seeking a highly experienced and self-driven Senior Application Engineer with deep expertise in Enterprise IT tools management, incident lifecycle automation, and observability solutions. This role will focus on optimizing incident creation pipelines and integrating key tools such as Cribl, Netcool, SolarWinds, AppDynamics and Splunk. The ideal candidate brings 15+ years of experience, strong automation capabilities, and a passion for streamlining IT operations across complex environments.

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Responsibilities:

\n\n Design and maintain automated incident creation pipelines, ensuring intelligent alerting and ticketing across enterprise systems.\n Architect, deploy, and manage IT monitoring and observability platforms including:\n \n Cribl (Log pipeline routing, enrichment, and reduction)\n IBM Netcool/AIOps (OMNIbus, Impact, event correlation and enrichment)\n SolarWinds (NPM, SAM, advanced alerting)\n Splunk/AppDynamics (Dashboards, Alerts, Automation using SPL and integrations)\n \n Develop automation scripts and integrations to streamline:\n \n Event correlation\n Alert deduplication\n Ticket generation in ITSM platforms (e.g., ServiceNow, Remedy)\n \n Implement and maintain automation frameworks using tools/languages like Python, PowerShell, Ansible, or Terraform.\n Collaborate with DevOps, NOC, and Infrastructure teams to enhance visibility and incident responsiveness across hybrid cloud and on-prem environments.\n Lead the technical strategy for enterprise monitoring, ensuring alignment with uptime, SLA, and SRE objectives.\n Create and maintain thorough technical documentation, SOPs, and runbooks.\n Mentor junior engineers and contribute to continuous improvement of monitoring and automation practices.\n\n

 

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Basic Qualifications for Consideration:

\n\n 15+ years of experience in enterprise IT environments with a focus on tools engineering, incident response, and automation.\n Strong background in incident management processes and event-driven automation.\n Demonstrated expertise in any of the following:\n \n Cribl – routing, filtering, and transforming observability data\n IBM Netcool/AIOps – OMNIbus, Impact policy development, event workflows\n SolarWinds – monitoring configuration and custom alerting\n Splunk/AppDynamics – search optimization, dashboarding, integrations\n \n Experience with automation tools/languages such as:\n \n Python, PowerShell, Ansible, Bash, REST APIs\n \n Familiarity with ITSM platforms and automated ticketing workflows.\n Strong understanding of infrastructure monitoring, log aggregation, and data pipelines.\n Self-motivated with excellent analytical, troubleshooting, and communication skills.\n\n

 

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Preferred Qualifications:

\n\n Experience integrating Cribl with cloud-native and legacy monitoring tools.\n Familiarity with hybrid cloud environments (AWS, Azure, GCP) and related observability tools.\n ITIL certification or deep understanding of incident/problem/change processes.\n\n

 

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Flexible Working 

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At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.  
In this role, you can expect the following working conditions: 

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Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

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Working For You 

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Perks and rewards designed for you: 

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Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 

\n\n Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. \n\n

Join Us 

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At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:  
 
Bring your authentic self to work  
Grow and thrive, both personally and professionally  
Make a difference with our clients, in our communities, and with the millions of people we support  
 
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $113,383 - $147,250

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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