Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Analyst Wholesale Servicing Operations (French is a must), GSC Cairo.

Principal responsibilities:

Acquire and update knowledge on procedures related to relevant WCAS processes.Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.Ensure that the productivity, sales and quality levels are achieved as per the standards set for the process.Demonstrate ways to improve customer service, increase productivity and increase sales.Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.Participate in team meeting / team activities and work towards sustaining team spirit.Support achievement of team objectivesFoster/coach and assist development of co-workers and CSEsProactively identify issues, if any, and escalate.Provide service to customers by performing QCs on the customer demands already processed by CSEs keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.