If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Analyst Instrument.

Role Purpose:

MSS Data Ops Instrument is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities within HSBC Group.

The process is located in Bangalore, Colombo and Mexico. We cater services to 3 main businesses namely Global Markets and Securities Services.

Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.

Main Activities:

The responsibility would be to own and manage along with Automation tools for enterprise reference data maintenance across various asset classes in the department (Fixed Income, Equities, Derivatives FX Business)To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard.To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism.Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.To pro-actively suggest and design improvements in process workflowsTo ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner.To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process GuidesTo be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring.To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.To acquire and update knowledge on procedures.

Activities:

To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations.To respond quickly to urgent work demands and be flexible with work timings.Stakeholder managementRisk management, to be aware of Data Standards / CDEs and to be compliant as per HSBC policies.Manage and evolve the automation tools / business rules of an ever-changing business.Acquire good understanding of process and business applications as a Small and medium-sized enterprises.Prepare up to date reports presentations for senior management meetings.