Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Business Analyst (BA) plays a critical role in bridging the gap between business customers and technical teams, particularly in process automation and transformation projects. We are seeking a highly motivated and diligent Finance Business/Process Analyst to join our growing TSO team. This role will be critical in identifying, analyzing, and improving business processes, particularly in the travel industry and Finance Operations, with a solid focus on automation, digital enablement, and continuous improvement
 

What You'll Do

Lead end-to-end documentation of key finance processes, environments, and data flows to provide clear references for customers, with a main focus on accurate bring together of financial transactions from upstream systems, reconciliation, and payments.

Process Analysis -Analyze existing business processes to identify automation opportunities and propose improvement plans that enhance efficiency.

Functional Requirements Development - Create and define functional requirements through BRDs, Visio, use cases , handling the backlog to prioritize development efforts.

Multi-functional Engagement - Work with cross-functional teams (Finance, Operations and technology, Traveler Care) to develop clear business requirements documentation that is accessible to both business users and technology teams, ensuring alignment of upstream and downstream process.

Requirements Walk-Throughs: Coordinate requirements walk-throughs and signoffs with SMEs to verify that use cases and process flows accurately reflect business needs. Data Analysis - Understand business data, analyze trends, and gain insights to facilitate data-driven decision-making.

Establish and Report on measure of success - Supervise and report on the success of implemented solutions using KPIs and performance metrics. Feasibility and Value Analysis -Collaborate with Solution Leads and Project Managers to perform feasibility and Return of Investment analysis for targeted processes, supporting informed decision-making.

Stay updated with finance technology trends, industry standard processes, and compliance requirements relevant to the travel industry and accounting operations.

What We're Looking For

Bachelor’s degree in finance, Accounting, Business Administration, or a related field with 8 to 10 years of experience in finance process analysis, preferably within travel accounting or travel industry finance.

Understanding of travel industry transaction type & standards, regulations, and best practices in travel accounting with knowledge of settlement process with centralized agencies ARC/BSP.

Proficient in Microsoft applications like Outlook, Word, Excel, Visio, and PowerPoint. Working knowledge of GDS Amadeus, Sabre and Travelport is an advantage. Strong hands-on experience in process Mapping/mining (e.g., BPMN, Visio, or Celonis, IBM )

 Proven expertise in requirement gathering, documentation, and process redesign.Good understanding of ERP systems (e.g. NetSuite), Knowledge of e-commerce financial practices such as credit cards as form of payment including handling of BTA/CTA and knowledge of virtual products like conferma /aida as applicable in the travel industry. Knowledge of secure payment gateway practices.

Familiarity with automation tools such as RPA, exposure to AI and machine learning applications in finance (e.g., predictive analytics, anomaly detection).

Knowledge of Smartsheet, Confluence, and Jira is desirable but can be trained. Strong analytical skills with the ability to interpret complex data and make informed recommendations. Good communication, customer engagement, and project management skills.

Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), Certified Management Accountant (CMA)) are a plus.

Understanding of travel industry standards, regulations, and good practices in travel accounting. 

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!