At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Membership Science and Optimization Team focuses on strategy and analytics to boost acquisition and enhance engagement with cardmembers by delivering relevant content through their preferred channels, aiming for profitability and value. As a key driver of U.S. Consumer Marketing growth, the team expands value sources across various channels. Its mission is to increase revenue and maximize marketing ROI by fostering both immediate and long-term business innovation. This team is unique due to its diverse skill set and broad responsibilities, leading to numerous growth initiatives for the US consumer card business.

How will you make an impact in this role?

This role demands expertise in data-driven decision-making, statistical methodologies, and strategic analytics. It's an exciting chance to delve into consumer card marketing and leverage analytics to achieve business goals. The candidate will create actionable, data-driven strategies for business growth, collaborating closely with Product, Marketing, Finance, and other partners. A strong background in data analytics and exceptional quantitative and problem-solving skills are essential.

Responsibilities: 

Perform in-depth data analysis to understand acquisition & customer dynamics and derive actionable insights to drive revenue for US consumer business.  Evaluate impact on business of different strategies/initiatives and generate insights and recommendations.  Closely monitor behavioral performance of acquisitions/customer channels and identify driving factors behind trends.  Collaborate with Marketing, Finance and Product teams to plan and prioritize various initiatives.  Continuously broaden and strengthen knowledge of analytical methods and tools to further evolve our analytical practices.  Dealing with standard marketing performance metrics such as ROI, Cost per acquisition, efficiency yield etc.

 

Minimum Qualifications

Past Experience:

2+ years of relevant analytics experience.

Academic Background: 

Degree in business, economics, statistics, mathematics, engineering or finance combined with a master’s or other secondary professional qualification

Functional Skills/Capabilities:

Strong analytical and problem-solving skills. Strong ability to drive results; self-starter. Strong interpersonal, written and verbal communication skills

Technical Skills/Capabilities:

Experience in programming languages like Hive, SQL, SAS, Python etc. Proficient in MS Office especially Excel and Powerpoint. 

Behavioral Skills/Capabilities: 

Enterprise Leadership Behaviors –

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective  Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential  Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.