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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. 
 
Job overview and responsibilities

Responsible for assisting the team with enforcement of liquidated damage remedies for late delivery of aircraft parts by identifying, initiating, and settling lead time claims, along with tracking, capturing and processing payment of such claims from United's aircraft goods and services suppliersConducts research and analysis of warranty claims and supports resolution case managementAssists in managing and monitoring supplier performance to ensure contractual complianceRaises concern to the attention to Warranty & Product Support leadership on any potential supplier performance or warranty issues and recommends remedial actions    Leverages extensive knowledge of business processes to identify and implement solutions that will result in process improvements    Investigates, validates, and facilitates recovery of liquidated damages for deficiencies in purchase and/or service delivery commitments and warranty claims     Coordinates and attends meetings with suppliers to allow ample opportunity for the identification and early resolution of potential disputesTakes ownership of functional issues and leverages resources to identify underlying problems, analyze potential solutions, and present recommendations to leadershipUnderstands the business value, process, and expectations before focusing on choice of a technical solution

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

QualificationsWhat’s needed to succeed (Minimum Qualifications):BA/BS Degree1.5+ years of data analytics experience, applying knowledge to solve complex business problemsDetailed knowledge of warranty processes and materials management proceduresStrong business, technical, verbal/written communication, presentation and negotiation skillsAdaptability to changing business environmentExcellent interpersonal skills and ability to interact with internal and external stakeholdersAdvanced Excel SkillsMust be legally authorized to work in India for any employer without sponsorshipMust be fluent in English (written and spoken)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):2+ years of professional experience in analytical field1.5+ Years specific experience initiating claims using data extracts, filtering transactions with available knowledge of existing contracts, negotiating settlements with all suppliers and processing paymentExperience in administration of Boeing PSAA and Airbus SSC product support provisions and working knowledge of Service Level Agreements (SLAs)    Advanced knowledge of SCEPTRE data tablesAbility to write complex SQL queries