We are seeking a talented individual to join our Claims Servicing team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Analyst – Insurance Operations

An opportunity to understand end to end lifecycle for UK Claims Service. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course

All benefits as per the location HR policy will be applicable

We will count on you to:

Processing and Submission of Claim Advices and Collections to the market. Monitoring responses from Carriers and XCS and follow up as necessary.Liaison with Carriers, XCS & Internal StakeholdersLiaise with broking and fiduciary teams to resolve all queries which may delay in paying funds on time.Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business.Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the companyAppropriate usage of Marsh Speciality's systems to monitor, record and retain informationDemonstrate clear understanding of regulatory requirementsProactively ensures compliance with regulatory and risks frameworkAdheres to policies, guidelines and operating proceduresKeeps own knowledge and expertise up to date and relevantIdentifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have: 

Good verbal and written communication skillsAttention to detailAbility to learn new processes and systems, ability to adapt to changeAbility to prioritize and organize tasksAbility to work independently and as a part of a teamGraduateJob Location - Mumbai6 months - 4 years of experience in insurance broking domain

What makes you stand out?

CII certificationPost-Graduation/Certificate Courses in InsuranceExperience on handling Insurance claims.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.