**Job title** : _Senior Analyst CI2C_ + _Location: Mumbai_ + _Grade: 2.1_ + _Hiring Manager: Madhav Prabhu_ _About the job_ **Introduction –** _Customer Invoicing to Cash business process aims at optimizing the cash flow by accelerating the cash collection cycle and improving the customer satisfaction. The CI2C organization becomes the Credit & Revenue partner for all Neighboring functions – Trade, Customer Care / Supply Chain, Finance & Treasury - involved in the End to End process_ **Main responsibilities:** + Will be a focal point of contact for credit cash application and collection matters + Analyse and investigate exceptions and drive resolution for escalated payment issues, collection and customer claims in collaboration with other functions + Propose specific collection actions depending on customer’s type and ensure the follow-up on resolution + Prepare credit data, blocked order release according to DOAs + Review AR ageing analysis and related actions plan + Develop and manage local policies, procedures and methodologies governing local processes + Implement standard processes as defined by GPO and GPL’s, maximize Core model adherence, and manage local deviations to these standard processes within the South East Asia & India + Partner with the local / global stakeholders, notably Supply Chain and Trade teams, process owners, neighboring + functions to communicate and implement the end-to-end process efficiencies, while maintaining quality of service + Implement Core Model Solutions and ensure technology transformation activities have been delivered on time and on budget + Ensure adherence to Compliance and Internal Control standards (including SOX) is met and that local controls & contribution to hub owned controls are properly followed and documented as per global Internal Control Guidelines + To work with auditors and provide the required information and documentation and ensure seamless audit support + To handle queries of customers and internal stakeholders **Knowledge, Skills & Competencies / Language** + Strong knowledge of best practice in Order to Cash processes + Demonstrated experience with SAP (FI) + Good communication skills in English + Ability to multi-task and work effectively in a fast-paced environment + **Experience:** Minimum 7 years of Order to Cash experience in a multinational environment + **Education:** Graduate or master’s degree in commerce/ accounting / finance / business administration **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)