Job title: Senior Analyst CI2C

Location: Mumbai

Grade: 2.1

Hiring Manager: Madhav Prabhu

About the job

Introduction –

Customer Invoicing to Cash business process aims at optimizing the cash flow by accelerating the cash collection cycle and improving the customer satisfaction. The CI2C organization becomes the Credit & Revenue partner for all Neighboring functions – Trade, Customer Care / Supply Chain, Finance & Treasury - involved in the End to End process

Main responsibilities:

Will be a focal point of contact for credit cash application and collection matters

Analyse and investigate exceptions and drive resolution for escalated payment issues, collection and customer claims in collaboration with other functions

Propose specific collection actions depending on customer’s type and ensure the follow-up on resolution

Prepare credit data, blocked order release according to DOAs

Review AR ageing analysis and related actions plan

Develop and manage local policies, procedures and methodologies governing local processes

Implement standard processes as defined by GPO and GPL’s, maximize Core model adherence, and manage local deviations to these standard processes within the South East Asia & India

Partner with the local / global stakeholders, notably Supply Chain and Trade teams, process owners, neighboring

functions to communicate and implement the end-to-end process efficiencies, while maintaining quality of service

Implement Core Model Solutions and ensure technology transformation activities have been delivered on time and on budget

Ensure adherence to Compliance and Internal Control standards (including SOX) is met and that local controls & contribution to hub owned controls are properly followed and documented as per global Internal Control Guidelines

To work with auditors and provide the required information and documentation and ensure seamless audit support

To handle queries of customers and internal stakeholders

Knowledge, Skills & Competencies / Language

Strong knowledge of best practice in Order to Cash processes

Demonstrated experience with SAP (FI)

Good communication skills in English

Ability to multi-task and work effectively in a fast-paced environment   

Experience: Minimum 7 years of Order to Cash experience in a multinational environment

Education: Graduate or master’s degree in commerce/ accounting / finance / business administration

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