Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Senior Analyst - Catering SMS Data administers and continuously improves the Catering SMS program and related safety and security systems. This role supports Catering at Corporate SMS and Corporate Security meetings as appropriate and will lead and/or participate in cross-departmental efforts to identify/mitigate risks. This role assists in the responses to system-wide Catering non-compliance notices form external and internal entities. Additionally, this role is heavily focused on data mining and in-depth analysis. Also, this role provides training and focused communication to maintain a safe and secure culture within Catering and across to our service partners.

Supports team effort to ensure that Catering SMS is administered and continuously improved, while ensuring that all four pillars of SMS (Promotion,Policy Org, Assurance, Risk Management) are robustly incorporated into the Catering businessPrepares all materials and leads discussions to support SMS (SRT, SAT, DAG) meetings and system-wide efforts to identifying risks (hazard identification), assess risks (SRAs) and develop risk mitigation plans Serves as a back-up liaison to regulatory agencies (FAA, TSA) as well as Corporate Safety and Corporate Security while researching and preparing materials for any external non-compliance notices (CANs, LOIs) as well as internal system related Catering notices (HIs,CAPAs)Becomes subject matter expert in data sources pertaining to Safety Security, integrates data to establish trends, identifies risks and opportunities to mitigate risks, and provides consistent reporting to measure progress against department safety/security goals, objectives, and KPIsAdvocates for a safe and secure culture across United and provides partners with insights and communications/training to improve safety/security processes, policy and procedures, and training programs to ensure compliance against United and regulatory requirements

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Senior Analyst - Catering SMS Data administers and continuously improves the Catering SMS program and related safety and security systems. This role supports Catering at Corporate SMS and Corporate Security meetings as appropriate and will lead and/or participate in cross-departmental efforts to identify/mitigate risks. This role assists in the responses to system-wide Catering non-compliance notices form external and internal entities. Additionally, this role is heavily focused on data mining and in-depth analysis. Also, this role provides training and focused communication to maintain a safe and secure culture within Catering and across to our service partners.

Supports team effort to ensure that Catering SMS is administered and continuously improved, while ensuring that all four pillars of SMS (Promotion,Policy Org, Assurance, Risk Management) are robustly incorporated into the Catering businessPrepares all materials and leads discussions to support SMS (SRT, SAT, DAG) meetings and system-wide efforts to identifying risks (hazard identification), assess risks (SRAs) and develop risk mitigation plans Serves as a back-up liaison to regulatory agencies (FAA, TSA) as well as Corporate Safety and Corporate Security while researching and preparing materials for any external non-compliance notices (CANs, LOIs) as well as internal system related Catering notices (HIs,CAPAs)Becomes subject matter expert in data sources pertaining to Safety Security, integrates data to establish trends, identifies risks and opportunities to mitigate risks, and provides consistent reporting to measure progress against department safety/security goals, objectives, and KPIsAdvocates for a safe and secure culture across United and provides partners with insights and communications/training to improve safety/security processes, policy and procedures, and training programs to ensure compliance against United and regulatory requirements

What’s needed to succeed (Minimum Qualifications):

Bachelors degreeOperational Safety training SMS trainingCatering Security Agent Truck Seal Verification trainingTwo years operational experience in Catering operations, or Inflight/Airport operationsMust possess strong planning and organizational skills, along with strong written and oral communication skillsProven track record to work independently and in a team environmentDemonstrated conflict resolution and decision-making capabilityStrong written and verbal communication skillsStrong data analytical skillsProficient in Microsoft Office suiteMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

GSE Training/CertificationRegulatory interface experienceKnowledge of safety (FAA) and security (TSA) programs and external/internal government and regulatory requirements

What’s needed to succeed (Minimum Qualifications):

Bachelors degreeOperational Safety training SMS trainingCatering Security Agent Truck Seal Verification trainingTwo years operational experience in Catering operations, or Inflight/Airport operationsMust possess strong planning and organizational skills, along with strong written and oral communication skillsProven track record to work independently and in a team environmentDemonstrated conflict resolution and decision-making capabilityStrong written and verbal communication skillsStrong data analytical skillsProficient in Microsoft Office suiteMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

GSE Training/CertificationRegulatory interface experienceKnowledge of safety (FAA) and security (TSA) programs and external/internal government and regulatory requirements