Job Title:

Senior Analyst and Strategist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are searching for a talented Engagement Solutions Senior Analyst to help lead a team through transformational projects. This role will work with large clients, interface with internal and external stakeholders, and develop recommendations for improvement. Will be responsible for autonomously executing tasks as they relate to the project or needs of the client. The Senior Analyst should possess an ability to learn new concepts, develop existing skills, and contribute value to strategic client initiatives while taking initiative to help lead teammates through strategic projects.

Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teams? Do you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the world? Do you want to be part of a company that is rich in Diversity and Talent? Then we have the perfect role for you!

Responsibilities:

Consult on business operations and performance under managerial guidance.

Analyze client data and processes to recommend improvements.

Lead project teams through planning, discovery, analysis, and reporting.

Conduct interviews, focus groups, and process observations.

Develop client deliverables including ROI, statistical analysis, strategic assessments, and compelling data storytelling.

Present findings and recommendations to stakeholders.

Qualifications:

Bachelor's degree and 4-6 years of consulting or analytics experience preferred.

Strong analytical and quantitative skills.

Native Portuguese and Strong English language

Strong communicator with senior executives and stakeholders.

Team-oriented, with a focus on individual contributions to larger goals.

Initiative-driven and detail-oriented.

Skilled in guiding customer transformation efforts.

Experience in contact centers and self-service channels is a plus.

Proficient in Microsoft Office.

#LI-Hybrid #Brazil #Fortaleza

Location:

BRA Fortaleza - Rua Goncalves Ledo

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents