Job Description This Senior Analyst position will work with alongside 2-3 other Senior Analysts and under the guidance of a Manager level BA in a pod-like structure in support of an operational area within the Senior Supplement Insurance business. Captures vendor/customer requirements and turns them into product backlog items or process changes. The ideal candidate for this role creates process documentation and translates into user story maps. They also have the qualifications to create and present Features/User stories to an agile scrum team and follow the requested changes through to completion. Works with Product Owners to support development team members and perform business checkouts. Creatively translates information using business knowledge and identifies additional information needed to support analytical objectives. Performs analysis on production issues reported by the operations teams to determine where a root cause originates (internal or vendor systems); can identify the full impact of reported issues to help prioritize solutions and drive remediation. Assists in audits and remediation as needed. Supports implementation and rollout of vendor/customer products related to operations; works with the training team as needed to ensure operational readiness. Coordinates with vendors on issue reporting and resolution. Analyzes data for trends and translates data into meaningful information. Overall, provides analysis of business implications and applies problem solving skills to meet business needs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors degree or equivalent professional experience 3-5 years experience in Excel 1-3 years experience in Microsoft SQL Familiarity with requirements gathering techniques Experience in root cause analysis Familiarity with Agile principles, SAFe, and Scrum null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.