Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

To support our growth and enable us to scale efficiently, we are seeking an outstanding Senior Analyst, Self-Service Cloud Strategy & Operations to help drive sales and product strategy, planning, reporting, and analysis efforts in our Self-Service Cloud business! The Senior Analyst will be responsible for the analytical aspects of key business decisions, including target setting, business reporting, go-to-market strategies, prioritization, process improvement, metrics and dashboards.

In this role, you will work cross-functionally to drive efficiency and performance improvement across multiple operational, product adoption, and financial metrics globally. You will generate reports and analysis, providing insights that support decision-making and help define, land, and complete key strategic priorities for our month-to-month cloud customers. You will support running the business cadence, helping navigate the complexities of systems and tools, as well as collaborating with cross-functional teams to solve problems, design, manage, and successfully deliver projects against operational standards.

You will help scale and streamline the operations of our Customer Engineers by providing the incentives, systems and business insights the organization needs to optimize performance, effectiveness and productivity. As well as be a proactive driver of change, always looking for opportunities to improve the performance of the Self-Service business.

Responsibilities will include detailed analyses on consumption trends, product adoption, customer journeys, growth forecasting, and target design. The Senior Analyst, Self-Service Cloud Strategy & Operations enjoys analyzing data, loves redefining the inefficient, and is not afraid to "roll up their sleeves". Reporting to the Senior Manager, Customer Engineering & Support Strategy & Operations, this person will be results-oriented, flexible, and eager to acquire new skills and knowledge.

What You Will Be Doing

• Partner closely with product engineering and marketing to develop actionable, measurable projects and programs that accelerate consumption growth, customer retention, and improve productivity.

• Design incentive structures and targets supporting our Self-Service Cloud business, including for Cloud Monthly Customer Engineers and Sales.

• Perform data analysis and modeling to identify trends and efficiency opportunities.

• Build, maintain, and improve systems, tools and dashboards to support the needs of the team and key partners.

• Engage in ad-hoc analyses to understand business performance/user engagement metrics, Key Performance Indicators and provide concise summaries and recommendations to management on topics from go-to-market strategies, product journey improvements, resource allocation and more.

• Identify levers for driving balanced product adoption and revenue growth.

• Focus on continuous improvement of processes, policy and tools to drive productivity and remove friction

What You Bring

• BS/BA or equivalent experience required

• 7+ years work experience in Sales or Field Operations, Strategy, FP&A, Management Consulting, or similar field in SaaS organizations with strong exposure to go-to-market and product strategy.

• Proven ability to structure complex problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, and executive presentations.

• Excellent communication and engagement skills.

• Highly collaborative style and the ability to adjust on the fly to new demands with a sense of urgency.

• Ability to thrive in a fast paced start-up environment.

• Experience with the Salesforce.com platform

• Power user proficiency with the MS Office suite (especially MS Excel and MS Powerpoint).

• SQL experience

• Experience with Elasticsearch or Kibana a bonus