We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to enhance efficiency and customer satisfaction. You will get the opportunity to liaise with other departments and external vendors to establish collaborative relationships, provide expertise, and communicate research results. _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ **How you'll succeed** + **Data analytics** - Collect and analyze data to support the development of account management strategy design. + **Portfolio reporting** - Develop, produce, and analyze, specialized and highly iterative portfolio management reporting. + **Credit knowledge & problem solving** - Apply combination of technical skills, credit knowledge and creative problem-solving skills develop models and ‘what if’ scenarios to evaluate a range of potential options available to management. **Who you are** + **You give meaning to data** . You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. + **You understand that success is in the details** . You notice things that others don't. Your critical thinking skills help to inform your decision making. + **You love to learn** . You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve. + **You can demonstrate experience** in working with SAS (mainframe, PC SAS, or Enterprise Miner) or similar data mining software (i.e. SQL, SPSS), databases, Microsoft Word, Excel, Outlook and PowerPoint. **It’s an asset** if you are familiar with TRIAD or other adaptive control products and possess working knowledge of credit card portfolio performance drivers + **You're passionate about people** . You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 31st Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Account Management, Banking, Microsoft Excel, SAS Enterprise Guide, SAS Enterprise Miner, Structured Query Language (SQL) At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.