Job Responsibilities

Should primarily be able to understand and mitigate financial impact and contractual obligations while facilitating Customer change requests or issues

Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teamsAbility to identify & prioritize requests based on Customer ImpactCollaborate with multiple teams to assist the stakeholders in effective resolution to their issues reportedDriving a robust communication mechanism to achieve Customer/Stakeholder trust & confidenceIdentify the cause of the issue and report it relevant Stakeholder for remediationShould display agility in adopting to rapidly changing business needsConscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluationWork on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is required.This role reports into Assistant Manager/Deputy Manager/Manager 

Key Skills

Strong analytical capability: Knows the business and understands how to analyze the metrics/key performance indicators required by self and team to deliver resultsFlair to work globally: Reach to different stakeholders across the Globe to ensure business is run smoothEffective Communication: With an effective communication skill, Understands and learns from what others say, conveys ideas and facts orally using language the audience will best understandEffective time management: Ability to multi task and delivery seamlesslyProblem Solving ability: Successfully resolves difficult or complicated challengesStrong business acumen: Diligently attends to details and pursues quality in accomplishing tasks

 

Key Competency

Communicating for Impact

Influences others to change their perceptions in a positive, creative and respectful wayAnticipates reactions and responds appropriately

Collaboration

Identifies synergies across LOBs and acts on opportunities to integrate effortsDemonstrates value as a team player both within and across teams

Change Agility

 

Shows willingness to adjust to changing work environmentsQuickly recognizes situations or conditions where change is neededDecision MakingMakes timely, informed decisions that take into account the facts, goals, constraints, and risksKnows when to delegate with clearly defined responsibility and authority

 

Basic Requirements

Graduate/Post Graduate with 2 to 5 years of experience

Flexible to work in shifts

Strong Analytical ability

Career Level - IC1

 

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