**Job Description :** **Job Title** **- Senior Analyst, HR Operations** **About the Function:** **Our Global Business Operations (GBO) team as the facilitator, providing strategic, financial, and business services that are important to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.** **Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.** **About the Team: (TE)** **About the Role: (TE)** **Workday and HR operations process knowledge is a must** **Excellent customer service skills** **Fluent in English** **Understands and has a deep knowledge of HR policies, procedures and practices and able to advise on them in a clear and consistent way** **Ability to analyse, interpret and use data. Have a keen eye for detail, and a huge passion for maintaining accurate data.** **Solid understanding of all components of the HR Operating Model** **Ability to understand process principles and consistent application** **Ability to build great relationships across all the SSC teams** **Ensures agreed deliverables and service levels are met to defined SLA’s** **Reviews processes and provides feedback in order to assist in continuous process improvement** **Ability to prioritize reliably, switching efficiently between calls and emails and balancing activating new queries with resolving existing one.** **Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response.** **Passionate about an excellent customer experience** **Enthusiastic team worker, able to build great working relationships across diverse styles and a variety of customers** **Lives and breathes accuracy and detail, gets it right first time** **Relentless pursuit of excellence, energy for motivating change and improvement that will simplify for everyone. Thinks outside of the box. Is open to challenge and change.** **Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.** **Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to handle your wellbeing and balance your priorities from day one.** **Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.** **We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes and more.** **Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.** **Feel inspired? Then this may be the opportunity for you.** **If you require a reasonable adjustment, please ensure that you gain this information when you submit your application.** **Worker Type :** Regular **Primary Location:** Bangalore Karle Town SEZ **Additional Locations :** **Job Posting Start Date :** 2025-04-16 With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)