Description

At Citizen’s, we’re more than a bank, and you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! As the Senior Analyst, Credit Bureau Operations & FCRA you will serve as an FCRA subject matter expert, providing guidance and recommendations the FCRA Disputes, Tradeline Testing & Remediation teams, while also providing guidance and recommendations to the various product lines as it relates to the Fair Credit Reporting Act (FCRA) and credit bureau reporting processes. This role will be responsible for providing managers and the Regulatory Maintenance team with support with Fair Credit Reporting Act (FCRA) and credit bureau reporting processes, research, and reporting tasks. While in this role, you will guide testing applications and provide managerial support in ad hoc activities and projects. You will update leaders and peers on key business changes, quantify data, logistics, and project information. Additionally, you will collaborate with service owners, servicing application stakeholders, FCRA governance team and third parties. Lastly, you will develop and implement operational strategy by creating, deploying, and measuring processes while ensuring that the results are monitored. Most importantly, when you’re a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

Primary responsibilities include:

Primary focus of role is on day-to-day operational execution, with occasional contribution to broader planning within area of expertise.Develops, implements, and monitors high-level business strategy by creating, deploying and measuring corporate business strategy and ensures that the results are monitored.Implements and reviews operational growth and financial business plans including potential mergers, acquisitions, and divestitures.Monitors and provides support on business strategy.Coordinates business architecture, making general assessments of new business opportunities and analyzing trends and drivers within business areas and locations to optimize medium term strategy.Supports management in their efforts to grow the business and are accountable for the communication of strategic business decisions.Provides support on process reengineering, information management & technical implementation

Minimum Qualifications: 

5-7+ years of credit bureau reporting experienceUnderstanding and working knowledge of Fiserv, ALS, TSYS, MSP, and Debt Manager servicing platformsThorough understanding of the CDIA’s Credit Reporting Resource Guide (CRRG), as well as the ability to apply the Metro 2 requirements/standards across all banking products as applicable.Thorough understanding of all federal and state regulatory requirements related to the Fair Credit Reporting Act and Data Furnishing.Ability to independently lead in depth FCRA discussions across the various product linesStrong proven written/verbal communication skills Demonstrated success to work independently and effectively under tight deadlines.Excellent analytical abilities and problem solving skillsAbility while processing daily tasks to consider process improvements simultaneouslyStrong ability to multi-task; utilize effective organizational skills and effective time management skillsIntermediate to advanced level experience successfully utilizing Microsoft Office Suites including Word, Outlook, Excel & PDF Creation/ Conversion.

Preferred Qualifications:

Experience in bankruptcy and charge off 2+ years of credit bureau testing experienceDemonstrated past job history stability

Education, Certifications and/or Other Professional Credentials

High School or GED required minimally with 2+ years of relevant direct work experience.Bachelor’s Degree in business-related field strongly preferred 

Hours & Work Schedule

40 Hours per WeekWork Schedule: Mon.– Fri. 8:30 AM – 5:00 PM ET with the potential for Hybrid and/or Work from Home

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.