You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.
About the RoleWe are looking for a detail-oriented and proactive Senior Analyst to join our Access Command team. In this role, you will play a key part in the delivery of mission-critical provisioning services for our global BPO support agents. You’ll ensure seamless tool access, conduct thorough compliance audits, and lead process improvement initiatives.
This is a high-ownership role requiring strong problem-solving skills, cross-functional collaboration, and the ability to manage technical complexities with confidence. You will report into the Strategic Planning & Execution Manager within the NOE organization.
Generally, working hours are 8:00 AM - 5:00 PM PST, Monday through Friday, with flexibility for 2nd or 3rd shift support depending on business needs.
Must be based in one of the following locations: New York, Seattle, San Francisco, Tempe, Sunnyvale and able to to travel pending the needs of the business. Required to make bi-yearly trips for team on-sites.
You’re excited about this opportunity because you will... Provision and manage user access across multiple platforms (e.g., Weaver, Sigma, Snowflake, OKTA Admin, Salesforce, Jira, Slack, Amazon Connect, and proprietary DoorDash tools). Support onboarding, offboarding, and lifecycle access management for internal and external (BPO) support teams. Perform comprehensive audits to ensure data integrity and compliance with SOX/SOC standards. Triage high-priority access issues and work closely with vendor partners and internal stakeholders to resolve them swiftly. Troubleshoot complex identity issues (e.g., authentication failures, provisioning errors, access discrepancies). Lead continuous improvement initiatives such as SOP development, automation efforts, and system cleanups. Integrate identity platforms with SaaS and internal applications using SAML, SCIM, OAuth, and OpenID Connect. Engage directly with senior leadership to manage escalations and drive alignment on strategic access initiatives. Support and educate end-users on IAM processes and tools to promote efficiency and self-service. We’re excited about you because you... Have 3+ years of experience in access management, provisioning, or technical support in a fast-paced, global environment. Possess in-depth knowledge of security protocols, SOX/SOC compliance, and access control principles. Are proficient with access management tools like OKTA, Jira, Salesforce, and Amazon Connect. Have a working knowledge of SQL and can use it to troubleshoot and validate access data. Demonstrate strong ownership, communication skills, and the ability to influence without authority. Thrive in changing environments, learn new technologies quickly, and manage multiple priorities effectively.