Primary FunctionBusiness retention, Value Expansion and provide level 1 support to improve customer experience, ensure the retention rate to achieve the revenue and get profitability

Major Responsibilities

Maintain current customer relationship:

Provide 1st line service and support to maintain firm relationship with customersIntroduce Abbott Molecular assays, applications, and systems to both internal and external customersPlan and conduct customer visiting to provide new product information and gather request from customers.Manage customer relationship and thoroughly plan, prepare, and follow up customer visits (pre-call plan, post-call)

Deliver Sales Growth:

Execute country sales strategies to drive existing customer business and protect base businessRenewals of most of the assigned accounts (adhering to standard renewal procedures)Menu expansion (Utilization of existing products: new product launches

Customer Management:

Replenish and control customer inventory collect and transmit VOC (Voice of Customer)Contact distributor for certain business opportunity NPS Responsibility (Incl. Hot Sheets)Ensure all company activities are conducted within the framework fo the Abbott Code

Business Planning:

Conduct business reviews and monthly forecasting to drive maintain and update ASPEN database for the territory

EducationBS or MS in scientific or medical related field

Background3+ years of customer service experience in medical industry, clinical experiences is a plusDemonstrated ability to prioritize based on business needDemonstrated strong attention to details and communication skills (writing/verbal)Demonstrated ability to work in a multi-disciplinary environment and adapt to a variety of projects/business circumstancesCommand of spoken and written English are requiredProficient in MS office applications