Do you believe in shaping a better, healthier, more sustainable future through the power of digital?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler, and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
And to get there, we need people with tech/digital/analytics expertise and passion to help develop positive sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
Sound like you? Then read on.
The opportunity:
As Senior Salesforce Administrator, you’ll be part of a collaborative team that champions a “build once, use for all” philosophy, driving simplification, scalability, and innovation across our business. Your leadership and technical expertise will help us:
Enhance our engineering practices
Simplify and modernize our technology landscape
Foster a strong engineering culture across teams
In this role, you’ll be responsible for the ongoing administration, stability, and performance of our Salesforce environments. While your core focus will be system administration, you’ll also have opportunities to contribute to functional development and risk management initiatives.
As a senior member of our technical community, you’ll:
Champion and evolve best practice standards
Provide clarity and guidance on technical expectations
Mentor and support fellow team members
This is a fantastic opportunity to make a meaningful impact in a forward-thinking, customer-focused organisation that values innovation and continuous improvement.
Key responsibilities include:
Technical Support
Contribute to the proactive programme of work to ensure your systems remain robust, reliable and supportable.
Contribute to the timely resolution of any incidents impacting your systems within the agreed Service Level Agreements.
Ensure a root cause analysis is undertaken for any incidents and any underlying issues are captured in a problem record.
Respond to queries about technical aspects of your assigned systems from stakeholders including internal customers, risk and audit teams.
Where required, provide out-of-hours and offsite support for production applications and releases.
Contribute to the maintenance of development environments and software delivery tools.
Contribute to the roadmap for assigned systems to ensure they remain supportable and continue to meet evolving business needs.
Release Management
Perform Salesforce deployments using our CI/CD pipelines and other tools, often after hours or weekends
Maintain CI/CD pipelines and sandbox orgs, designing and implementing best practice processes around Salesforce releases
Maintain clear auditable records for deployments and administrative tasks
Risk Management
Identify and call out risk incidents and issues, and work with our risk team to resolve and mitigate these in a timely manner
Execute relevant risk control test-plans relating to technology to ensure technology risks on applicable platforms are mitigated
Participate in, and support line 1 risk, in internal and external system audits
Leading and Mentoring Development Team
Work collaboratively with the AIA Development Teams (local and offshore) and vendors to deliver required software solutions.
Support developers and other resources, in gaining an understanding of the AIA systems, infrastructure, processes and constraints.
Contribute to the on-going retention of technical knowledge and skills to ensure the ongoing supportability of systems.
Pursue personal development of skills and knowledge for the effective performance of the role.
Contribute to the ongoing review and redesign of processes or procedures to deliver improved team productivity or efficiency.
Use industry and sector experience to bring progressive best practice solutions to AIA.
Quality Assurance
Ensure that the technical quality of each deliverable is acceptable and aligned with best practice and agreed standards.
Perform risk and impact assessments on all deliverables.
Continually manage the expectations of the business and project stakeholders as technical solution and deliverables evolves.
Conduct ongoing design and code reviews if required.
Prepare all relevant quality documentation.
Ideally, you’ll bring:
Bachelor, Technical Degree or Tertiary qualifications in Technology or related discipline
5+ years’ experience in application development or Salesforce experience
Salesforce certification(s), preferably including Salesforce Certified Administrator and one of either Salesforce Advanced Administrator or Salesforce Platform Developer I
Excellent knowledge of and experience with at least one of the following Salesforce products:
Salesforce Service Cloud
Salesforce Sales Cloud
Salesforce Experience Cloud
Salesforce Marketing Cloud
Salesforce Industries and Omnistudio
Salesforce Platform Apex development (optional)
Strong skills and experience with the following technologies:
Git
CI/CD Pipelines
SF CLI
Salesforce setup
Experience in software administration, design and/or architecture
Delivery Methodology - Agile (Scrum) & Waterfall
Experience in developing complex commercial solutions using relevant technologies and practices.
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
Opportunities to grow within the business through internal mobility
Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!
A supportive and inclusive workplace
Flexible working arrangements.
If you believe in developing a better tomorrow, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If there's anything we may need to consider to support you with our recruitment process, please email nz.talentacquisition@aia.com.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.